Privacy Policy

1. Introduction

Arsenal Men's Health (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through digital communication.

2. Information We Collect

We may collect the following types of data:

• Personal identifiers (name, phone number, email address, date of birth)
• Protected Health Information (PHI), such as health history, prescriptions, lab results
• Payment and billing data
• Technical information via cookies, including browser, IP address, and device ID
• Usage behavior on our website, collected through analytics platforms

3. How We Use Your Information

We use your data to:

• Deliver clinical care and personalized treatment plans
• Communicate with you about your care, updates, or account
• Coordinate lab testing, pharmacy fulfillment, and shipping
• Improve our services via analytics and customer feedback
• Comply with legal obligations and respond to law enforcement requests

4. How We Share Information

We do not sell your information. We may share information only with:

• Business Associates (labs, pharmacies, and technology platforms) under HIPAA-compliant agreements
• Cloud service providers and electronic health platforms
• State or federal regulators when legally required

5. Data Security Practices

We use industry-standard encryption and access control. Data is stored in secure servers within the United States. Our employees undergo privacy and security training, and data access is logged and monitored.

6. Marketing, Analytics & Cookies

We may use third-party tools like Google Analytics and Facebook Pixel to monitor usage. This may include anonymous data to track page performance and engagement. We do not track sensitive health behavior across other websites. You can disable cookies through your browser or opt out of ads through NAI.

7. Your Rights

Depending on your location and our relationship, you may have rights to:

• Access your personal and health information
• Request correction or deletion of incorrect or unnecessary data
• Restrict or object to certain processing activities
• Request a digital copy or transfer of your data
• File a complaint with the U.S. Department of Health and Human Services or Utah Department of Health

8. California & GDPR Addendum

If you are a California resident, you may be entitled to additional rights under the California Consumer Privacy Act (CCPA). If you are a resident of the European Union, GDPR rights may apply in certain limited scenarios (e.g., email newsletter opt-in).

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or maintain data from children. If we become aware that a minor has submitted information, we will delete it immediately.

10. Policy Updates

We may revise this Privacy Policy periodically. When we do, we will post the revised version with the updated effective date. We encourage users to check this page for changes regularly.

11. Contact Us

If you have any privacy-related questions, complaints, or requests:

Effective Date

This Privacy Policy is effective as of March 31, 2025 and replaces all previous versions.